Informativa sui rimborsi
Refund and Return
We have a 2 weeks return policy, which means you have (14) days after receiving your item to request a return.
To be eligible for a return, your item must be (all conditions must be met):
1) in the same condition that you received it, unworn or unused.
2) With tags (in case of apparel)
3) in the original packaging
4) accompanied by the receipt or proof of purchase.
To start a return, you can contact us at email@example.com and confirm you meet all the conditions above. If you are eligible for a return, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will provide you a date in which we will send you a new item.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
To start an exchange, you can contact us at email@example.com. If you are eligible for the exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.